Q: What is the service charge?

What is the service charge? We constantly look for ways to improve the experience for our customers and partners using the platform. This service fee supports ongoing investments in our technology and overall service quality, delivering greater long-term benefits to customers and partners. How will I know what service charge I need to pay? The service fee is clearly listed as a separate item at basket and checkout stage of an order. Do I have to pay a service charge if I collect my order? No, there is no charge for pickup.

Question 1

Can I get an invoice for my order?

Accepted Answer

Yes. Please contact the business you ordered from for an order invoice. Contact our customer support team for details about the service and delivery charges for your order.

Question 2

Why do some discounts look different on Thuisbezorgd.nl?

Accepted Answer

We’re updating how we display promotional prices on our platform, to make things even more clear and consistent.

What's changed?

When a partner announces a price reduction or promotional price for an item, the previous price (used to show your savings) will always be the lowest price that item was sold for on our platform in the last 30 days.

Example:

Imagine the lowest price of a pizza at a restaurant in the past 30 days was €10.

The current price is €12.

The restaurant puts a discount on this pizza, making them €8 each.

We would show the discount like this: €8 €10

Why are we making this change?

By automatically calculating the price from a 30-day history, we make sure any price reduction shown is measured against clear, objective information, in line with the European Omnibus Directive.

What does this mean for you?

Consistent baseline prices: Any crossed-out price you see next to a promoted item will be the item's lowest price from the last 30 days. This gives you a clear, consistent way to track your savings.

Transparent deals: You can shop with confidence knowing exactly how prices are calculated.

Familiar promotions remain: Offers like ‘Buy 1 Get 1 Free’, basket discounts (like, ‘Spend €20, save €5’), and ‘Free delivery’ continue to work as usual.

What might look different?

You may notice some products no longer show a crossed-out price or ‘Special offer’ label. This doesn't mean the price has gone up. It just means the item didn't meet the 30-day requirement to show the promotion.

Any questions?

If you have any questions about a price or offer you see on Thuisbezorgd.nl, our customer service team is always happy to help.

Question 3

What can I do if my online payment failed?

Accepted Answer

Order processing can take up to 15 minutes. Please check your email or SMS for updates on the status of your order. If you have not received order confirmation and payment has been deducted from your account, please contact our customer service team.

Question 4

What is the service charge?

Accepted Answer

What is the service charge?
We constantly look for ways to improve the experience for our customers and partners using the platform. This service fee supports ongoing investments in our technology and overall service quality, delivering greater long-term benefits to customers and partners.

How will I know what service charge I need to pay?
The service fee is clearly listed as a separate item at basket and checkout stage of an order.

Do I have to pay a service charge if I collect my order?
No, there is no charge for pickup.

Payments

Can I get an invoice for my order?

Related articles

Why do some discounts look different on Thuisbezorgd.nl?

What can I do if my online payment failed?

What is the service charge?

Payments

Can I get an invoice for my order?

Related articles

Why do some discounts look different on Thuisbezorgd.nl?

What can I do if my online payment failed?

What is the service charge?

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