About my order

How do I know if my order went through?

First, check your inbox for an order confirmation email. If you don't see it in your inbox, try your spam folder.

I received a confirmation email.
Great! You've successfully placed your order, and it's gone through to the restaurant or store. You can check your delivery status on Order Tracker by clicking on 'Track your order' in the confirmation email.

Are you using the app? Receive updates on your order by activating push notifications for Thuisbezorgd.nl in your device's settings.

I didn't receive a confirmation email.
The restaurant or store may not have received your order due to a payment issue, or there may be a typo in your email address. If you've entered your email correctly, please double-check your inbox (including your spam folder) for the confirmation email.

If you have an account with us, sign in and check the 'Orders' section in the account menu to see if there is an active order. If you ordered through our website, you could also check for SMS confirmation of the order.

There's no sign of my order.
If you don't see any mention of your order on the site and haven't received a confirmation, we probably didn't receive your order. If you've paid online, check to see if the order amount was deducted from your payment method account.

On the rare occasion that we charged you for your order and it did not go through, please contact us with the following information:
- Date
- Restaurant or store name
- Email address used to place the order
- A copy or screenshot of the transaction details

My order was placed, but I'm not sure if the restaurant or store received it.
We always make sure that we receive a confirmation when we inform the restaurant or store about your order. This way, your order will never go unnoticed. In the unlikely event that your order cannot be delivered, we'll contact you by phone and by email, so always keep your phone nearby.

Still have doubts about a late order or the Order Tracker status? Contact the restaurant or store directly using the phone number in your order confirmation email.

I can't reach the restaurant or store by phone.
If you're unable to reach the restaurant or store, please contact us with your order details. We'll provide you with an update as soon as we can. Please include the following information:
- Order number
- Order date
- Email address used to place the order

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