How do star ratings work?

We present a restaurant's average (star) rating in two places: under their name on the restaurant listing page and the restaurant's menu page, represented by stars or a decimal rating. A restaurant’s average rating is calculated by combining consumers’ ratings for quality and delivery, with quality being worth more than delivery. An average is then calculated based upon either: the 25 most recent reviews (where the restaurant has more than 25 reviews in total), or all of the published reviews (where the restaurant has less than 25 reviews in total). The average rating is updated on a regular basis.

Ratings that are part of a review that has been removed from the platform may (in limited circumstances) still be considered in average rating calculations. For more info on when reviews/ratings may be removed and what this means, take a look at "Does moderate reviews?"

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