Reporting content on Thuisbezorgd.nl

Reporting illegal content helps make Thuisbezorgd.nl a safer and more trustworthy place for everyone.
If you come across any content that concerns you on Thuisbezorgd.nl, you can let us know and we’ll look into it.

What can I report?

To report something, follow these steps:

• Go to the item or content
• Select Report or Report a legal concern
• Complete the form and let us know why you’re reporting it
• You don’t have to be logged in to a Thuisbezorgd.nl account to report content.

You can report any content on our app or website that concerns you from a legal point of view.
This can include an item’s details, related content, or how it’s shown.

Why report something?
If you're concerned that some content or a listing on Thuisbezorgd.nl is inaccurate or illegal. For example, it could be that you’ve noticed incorrect details on a menu or a suspicious review.

Can I report an order or delivery issue?
If you're experiencing any order or delivery-related issues, please reach out to us through our order help pages instead. Our customer care team will be more than happy to support you.

What happens after I report something?
Once you report an item or its content, our dedicated team will look into it. We’ll check if it’s legal and follows our policies.
If it doesn’t, we’ll decide the next steps, which may include removing the content from Thuisbezorgd.nl.
We'll email you with any updates or if we need more information, so you can rest assured we're on it.

What if I disagree with the decision?

You have up to six months following our decision to appeal. You can do this by replying to the original decision email, telling us why you think we made the wrong decision, and sharing any extra information you have that could change the decision.

There may also be other ways to appeal, like going through a certified out-of-court dispute settlement body or your local courts.