About my order

Why was my order cancelled?

The restaurant or store may be forced to cancel your order due to exceptional circumstances such as sold-out products, technical problems or extreme weather conditions. Thuisbezorgd.nl will only cancel your order if we can't reach the restaurant or store for confirmation. In those cases, we'll let you know and will refund your order.

We may also cancel your order if you're unreachable, the restaurant or us. For example, we might contact you to clarify your address or delivery instructions. Because of this, please keep an eye on your phone and inbox just in case.
We'll always contact you right away if we cancel your order.

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