To be the best Courier you can be, it’s important you have the right job kit and equipment. For example, the type of clothing you wear can change depending on the season you’re working and the city you’re living in. So it’s important you have a complete overview of what’s allowed. Here is an overview of the type of bike you can use, the equipment we provide, and all necessary information for when you’re out making deliveries.
Courier Equipment - Getting ready for the road
What equipment do we provide?
Below is a table of all the items we provide., as well as the items we don’t provide. All Couriers are entitled to the same gear, regardless of what city they work in. When you start working with us, you’ll receive your equipment at your address. Afterwards, you can exchange items anytime via the webshop you’ll have access to.
Items we provide | Items not provided |
|---|---|
Safety Helmet (Mandatory) 3 in 1 Jacket T-Shirt Rain Pants Expandable Backpack Winter Gloves (Seasonal) | Smartphone (iOS or Android) Mobile Data (Minimum 4GB) Powerbank (Minimum 10,000 mAh) Additional personal clothing |
Please note that the items in your equipment kit may vary depending on season and availability.
What bike can I use as a Courier?
While we’d love for you to be able to ride whatever bike you like, there are some bikes we cannot allow. This is due to road safety, reduced manoeuvrability and the possibility of food getting damaged on the way to the customer. So, you can choose your preferred bike in the application process. Find more about the application process and how to select your bike here. And, depending on the bike you select (as well as the city you choose to work in), the bikes provided can change. Below is a list of prohibited bikes:
Mountain bikes
Racing bikes
Cargo bikes
Recumbent bikes
Tandems
Speed pedelecs
Self-built bikes
Bikes without the mandatory CE-marking
Cross-trainer-kind-of bikes
Best Practices and tips and tricks for Couriers
Beyond choosing the correct bike, you’ll also need enough phone battery when you’re out and about. When you start work, it’s vital that you have at least 80% battery on your smartphone with available data access.
What smartphone can I use?
To run our Scoober app, you’ll need an Android or iPhone (iOS 16.0 or newer). Since the app is your primary tool, make sure you have at least 4GB of data and a 10,000 mAh powerbank to keep you going throughout your shift.
Quick Tip: Some providers (like Lyca, Lebara, Ortel, or Larbat) are not compatible with the app, so we recommend using a different provider to ensure you stay connected.
How can I return my equipment?
An online equipment webshop is available for swapping, returning or requesting new work equipment. You’ll receive login details during the hiring process.
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